icNotify

icNotify is a fully-hosted, multi-channel messaging service that delivers personalized, interactive notifications via voice or text to patients, banking customers, credit union members, financial services clients, employees, or anyone you need to get information to in a timely manner. icNotify provides options for message recipients to take action immediately by creating an instant 2-way communication channel for their responses.

The icNotify services offer plenty of messaging flexibility.  Here are some ways our customers are utilizing icNotify:

• Communicate marketing offers
• Provide account status; over-limit notices, account balance notices, loan approvals, etc.
• Welcome new customers
• Conduct satisfaction surveys
• Schedule/confirm appointments
• Bypass service disruptions
• Issue notices for plan/pre-paid renewals
• Conduct customer loyalty campaigns
• Collect/recover delinquent accounts
• Provide order status notifications
• Send reminders for prescription pick-up
• Confirm payment received

icNotify's key features are designed to ease pain points
Ineffective, poorly-timed notifications and external communications result in missed opportunities for most every business. For banks and credit unions and other financial institutions, it's the missed chances to retain existing customers and members, attract new ones, up-sell services and drive revenue growth.

For a physician's practice, it's a matter of patients keeping appointments and minimizing no-shows by reminding them of upcoming scheduled visits.

If you're not capitalizing on the only predictable thing in your business, let icNotify do it –for you. Contact us to see a demo of icNotify.

Easy data exchange
Manage data for information uploads and downloads needed to generate personalized event-based notifications.

Message detection
Send a voice message to a live recipient, or an alternate message to that person's voice mail or answering machine.

Notification connection options

• Answering machines
• Bypass leaving messages on answering machines
• Leave an alternate message on answering machines
• Leave a message only after a specified number of attempts to reach a live person
• Line busy or unanswered
• Specify how many times to try back when a line is busy or unanswered
• Allow a recipient to replay the message by pressing a key on a touch-tone telephone key pad
• Allow a recipient to send the same voice notification via email
• Allow a recipient to transfer to a live person

Deliver notifications based on time zones
Including via phone, e-mail, pager

Create unlimited numbers of contact groups and subgroups
Organize contacts into functional, geographic or logical groups, with messages sent separately or simultaneously to one or all groups.

Manage calling windows and create calling rules
Increase "right party" contact rates.

Recipient verification
Enact call personalization processes to ensure the correct message is delivered to the correct person.

Interactive notifications
Provide for two-way communications to collect data from message recipients utilizing multiple-choice, response-based questions.

Interactive surveys
Automate surveys for analytics and quality assurance initiatives.

Call scripting
Author call scripts that negotiate in real-time and make personalized offers and decisions.

Caller self-service help
Bridge the call recipient to an interactive voice response (IVR) menu for self-service assistance, or to a call center agent.

Track call listening times
Track how long a call recipient listens to the message being delivered.

Maintain contact records
Add, remove and update contacts, even during a notification campaign.

Real-time notification tracking
Track who has received the message, what contact channel was used, and who has yet to be contacted; extensive broadcast history and message recipient participation reporting also are available, as is reporting for management-level analysis and audit trails.

The icNotify offering is also supported by the experience of implementing our communications software in hospitals, commercial labs and healthcare provider organizations as well as hundreds of banking and credit union locations since 1994.

Combined, the communications innovation and real-world business experience you get with Interactive Intelligence and icNotify deliver value that no other notification service can provide.

Value
icNotify enhances your customer communications with lower cost-per-contact rates than using office staff, branch tellers and contact center agents, and with higher notification response rates. Moreover, our services decrease implementation times and costs, eliminate upfront capital investments toward the capacity for simultaneous notifications, and eliminate the need for technical staff to support the solution.

Exchange Data Easily and Establish Best Practices
The icNotify Web portal lets you create and control all outbound notifications directly from the desktop, including viewing notification results and reports in real-time. Because icNotify runs on open standards software, the service allows easy data exchange via uploads, downloads and custom interfaces with your data systems, such as customer databases and patient management applications. icNotify likewise allows you to establish best practice business rules to easily generate time-sensitive, event-based notifications personalized for the end recipient.

For More Information
For more information on Interactive Intelligence's Software as a Service (SaaS) and icNotify, please contact us.